Big Cat Coffees

I have been a BC customer for several years. They are doing a fantastic job. My orders are filled accurately and delivered quickly. When I call them, they are very helpful, patient and very courteous. I buy only from Big Cat.

I've been a customer since 2009, and I haven't been let down by them! My last order I received one bad batch bc some pods were broken, but I called and talked to PATTY who helped me out and gave me good customer service! They are a great company to buy and MAKE your own variety from as well as reasonable!! Its also supporting a mom and pops company!! Thanks BIG CAT!! You'll always have business!! 👍❤

A big thank you to everyone at Big Cat Coffees! When placing my order this week I put the wrong coffee in my cart and subsequently placed the order. I sent a note to Big Cat about my mistake and to my delight when I received my order they corrected my mistake and sent the correct coffee.. Thank you for the GREAT customer service.

The last time I ordered was in 2021, simply because of Big Cat's continued price increases and free shipping parameters. Before I took my business to another company (Amazon), I decided to try their discounted out of date coffees, and they were tasteless. Not worth the few pennies you save. Also, when asking for a promo code, I was rudely told no. The same happened today. Why couldn't a customer rep say let me see and try to find something? What would it hurt to try and be positive and nice and try to help a customer? It would have created customer satisfaction and brought back a customer. So I did not order. Seems like the owners or General Manager of Big Cat would review their customer service efforts.

I have always been happy with the service. Except when my favorite flavor K cup was "discontinued by the manufacturer". I went with out for weeks. This week someone told me that the coffee was available from Kurig website. There it was and I had to order. Any chance we can get it back to Big Cat?